Dentist St Lukes | White Cross
Open long hours & weekends
Dentist St Lukes promises reasonable prices, after hours dentistry, and we’re open Saturday and Sunday. Call us now – we’ll do our best to see you today!
Phone: 09 849-2262 »
Address: 52 St Luke Rd, St Lukes Mt Albert
The Dentist St Lukes promise
Our commitment is to listen to you carefully and serve you well. That’s our promise.
If we want you to come back to us, we have to earn your respect and trust.
Why you should call us in 15 words…
|
This is what we do to earn your trust…
At White Cross Dental – Dentist St Lukes, we often ask our patients (and ourselves) this question…
“How can we be rated the best suburban dentist in Auckland?”
This is what our patients say is important to them…
- Keeping costs down. This tops the list.
- Low-pain or no-pain treatment also rates high.
- Many say that not having to take time off work is important, i.e. open late and at weekends.
When we put this question to dentists and to our support team, their answer was clear. High professional standards.
Based on this, the Dentist St Lukes commitment is…
- Reasonable fees with no hidden extras.
- Fully qualified and experienced dentists. We want you to have the best.
- Sedation options available on request.
- We’re here for you 7 days – with extended hours. You select a time that suits you best.
Dentist St Lukes for urgent or emergency dentist
Nearly half of our patents first came to us because they needed an urgent or emergency dentist.
Extended Opening Hours
Dentist St Lukes, at 52 St Lukes Rd, Mt Albert is open 7 days a week. And for your convenience we stay open to 8:00pm Monday to Saturday. And to 6:00pm on Sunday.
Regular dental care
Providing high quality regular dental care is the other part of professional services.
Service standards, and what they mean for you…
It’s easy to talk about customer service. And it’s easy to talk about professionalism. Actually doing it, in a way that makes sense to you, is something else.
This is where Dentist St Lukes aims to make a difference
You’re the person on the receiving end. You’re the person that who pays the bill. When we talk about professionalism and service standards, we think of it from your point of view.
Thus, at Dentist St Lukes, it’s our job to listen to you carefully. And it’s our job to make sure we really understand your needs.
Also, when we explain what we can do for you, we must explain it to you in simple language. This mean no ‘dentist speak’. If it’s something technical, we can explain it in simple language. Sometimes we will even draw you a picture.
And, we have to be honest with you. Sometimes we may not be able to do what you want.
You are the boss!
If for any reason, you ever feel that Dentist St Lukes has not provided you with what was agreed on, we want to know. Or, if you feel we have not met our professional standards of dentistry – all you need to do is tell us.
If we do get it wrong…
Because we are all human, sometimes things may not turn out the way we want them to.
So if you’re not happy with our service, we want to know about it.
As soon as you do tell us about a problem, this is what will happen…
The Dentist St Lukes “getting it right procedure” starts
You will receive a personal call from a senior team member of White Cross Dentist St Lukes. In most cases, this will be within 24 hours.
Our first task will be making sure we understand the problem and how you feel about it. This means listening to your carefully.
Solving problems quickly
As soon as we know about the problem, we have two outcomes in mind…
- We want you to be satisfied as quickly as possible.
- We want you as a regular and satisfied patient.
Taking action
Your concerns will then be investigated promptly. The Dentist St Lukes procedure is to resolve the majority of problems within 5 working days.
On the rare occasions when we can’t resolve your problem in 5 days, our escalation policy kicks in.
This often involves consultation with professionals with specialist knowledge or relevant experience. Or it may involve a more in-depth investigation. And of course, we keep you informed so you know what’s happening to best resolve the problem or issues involved.
Our community
White Cross Dentist St Lukes is located at 52 St Lukes Rd. Mt Albert (near Westfield St Lukes). The main areas we serve are…
- St Lukes
- Balmoral
- Mt Albert
- Mt Roskill
- Mt Eden
- Pt Chevalier
To meet the needs of our community, Dentist St Lukes focus is about putting people before profits. We demonstrate this by providing…
- Quality dental service at affordable costs
- High professional standards
- Extended hours plus Saturday and Sunday opening. So you don’t have to take time off work.
Phone us now 09 849-2262 »We’ll do everything we can to see you today. |